Hey bet's Privacy Policy —
Your Data, Your Control

Hey bet collects certain information to provide you with the best possible experience. Every step of the data collection process is fully transparent and based on your consent. We primarily collect two types of data — what you provide directly, and what is automatically generated while you use our platform.

As a responsible betting platform, Hey Bet is transparent about every reason it collects data. We never gather information unnecessarily — only what is strictly required to operate our services.

• Account Creation & Management: To verify your identity and ensure a secure login.
• KYC Verification: To verify age and identity in compliance with legal requirements.
• Payment Processing: To process deposits and withdrawals securely.
• Fraud Prevention: To detect unusual activity and keep your account secure.
• Service Improvement: To analyze data and improve your overall experience on the platform.
• Legal Obligation: To retain certain data as required by regulatory compliance obligations.
• Customer Support: To resolve your issues quickly and effectively.

Data collected at hey bet is used strictly for defined purposes. It is never misused, and staff can only access information on a need-to-know basis.

By analyzing your betting history and preferences, we create relevant offers and bonuses tailored to you. This is entirely optional — you can opt out of personalized marketing at any time. hey bet never uses your data to make decisions that work against you.

For automated decisions (such as account verification or transaction approvals), we always keep a human review option available. If you feel negatively affected by an automated decision, you can request that it be reconsidered.

Hey Bet never sells your data. However, in the limited circumstances below, information may be shared with trusted third parties:

• Payment Providers: Only the information necessary to complete transactions is shared with services like Mobile Pay, Nagad, Rocket, and similar providers.
• Identity Verification Services: With licensed verification agencies for the KYC process.
• Legal Obligations: Data may be disclosed pursuant to a court order or at the request of a regulatory authority.
• Fraud Prevention: Limited data sharing with international fraud prevention networks.
• Technology Partners: Hosting, analytics, and support service providers who are contractually bound to comply with our privacy policy.

We have data protection agreements in place with every third party. They may only use your information as directed by us — never for their own purposes.

Hey bet uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience. We use the following types of cookies:

You can disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the proper functioning of some hey bet features.

Hey Bet does not retain your data longer than necessary. All information is stored while your account remains active. After account closure, certain data must be kept for a defined period due to legal obligations:

• Transaction Records: 5 years after account closure (in accordance with financial regulations).
• KYC documents: 5 years after account closure.
• Betting History: 2 years after account closure.
• Communication records: 2 years after account closure.
• Marketing preferences: until you unsubscribe.

Once the retention period expires, data is securely deleted or anonymized. All deletion processes follow international data protection standards.

As a hey bet user, you have specific rights over your personal data. We respect these rights and make every effort to fulfill them as promptly as possible:

Hey bet is strictly an adults-only platform. Our services are not intended for anyone under 18, and we do not knowingly collect personal data from minors.

Multiple layers of age verification are in place during registration. If we discover that a minor has created an account, it will be closed immediately and all collected data will be deleted.

A note to parents — if you believe your child is using hey bet, please support@heybet.wineto get in touch. We'll act promptly and close the account.

Hey Bet follows the highest industry security standards to protect your data. Our security framework is multi-layered and continuously updated.

• 256-bit SSL/TLS Encryption: Every connection to our website is encrypted. The padlock icon in your browser means you're safe.
• Two-Factor Authentication (2FA): OTP verification for an extra layer of account security.
• Regular Security Audits: Regular penetration testing conducted by third-party cybersecurity specialists.
• Firewall & DDoS Protection: Protecting servers against unauthorized access and cyber attacks.
• Suspicious Activity Monitoring: Our automated system runs 24/7 to detect unusual logins or transactions.
• Staff Training: All staff receive regular training on data protection practices.

If you notice any suspicious activity on your account, change your password immediately and contact our support team. We are always ready to assist you with any security incident.

Hey Bet is an international platform. Your data may be stored on servers outside Bangladesh. In such cases, we ensure that:

• The destination country has adequate data protection laws in place.
• Service providers comply with international data protection standards (such as GDPR guidelines).
• Your data is protected through Data Transfer Agreements.
• The same level of encryption and security applies to all international servers.

Hey Bet may update this Privacy Policy from time to time — due to legal changes, new services, or security improvements. When changes are made, we will:

• We will update the "Last Updated" date at the top of this page.
• We will send a summary of the changes to your registered email.
• For significant changes, we'll display a notice after you log in.
• We will notify you at least 15 days before any changes take effect.

Continued use of hey bet after an updated policy is published will be considered acceptance of the new policy. If you do not agree with the policy, you may request to close your account.

If you have any questions, concerns, or complaints about our Privacy Policy, please reach out to our Data Protection Team. We're always here to help.

Our FAQ Page for answers to general privacy questions. You can also visit the Terms & Conditions and Responsible Gaming page as well.